Last updated on December 12th, 2024
VINATAY SKYTECH PRIVATE LIMITED believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:
Cancellation Requests:
Cancellations will be considered only if the request is made within 2-3 days of placing the order.
Cancellation requests may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the shipping process.
Non-Cancellable Items:
VINATAY SKYTECH PRIVATE LIMITED does not accept cancellation requests for perishable items or similar products.
Refunds or replacements can be made if the customer establishes that the quality of the delivered product is unsatisfactory.
Damaged or Defective Items:
If you receive a damaged or defective item, please report the issue to our Customer Service team within 2-3 days of receipt.
The request will be processed only after the merchant has inspected and confirmed the issue.
Product Not as Expected:
If the product received is not as shown on the site or does not meet your expectations, notify our Customer Service team within 2-3 days of receipt.
The Customer Service Team will review your complaint and make an appropriate decision.
Warranty Complaints:
For products that come with a manufacturer’s warranty, please refer your issue directly to the manufacturer.
Refund Processing:
In case of any refunds approved by VINATAY SKYTECH PRIVATE LIMITED, the refund will be processed within 3-4 days.
The refund will be made using the same payment method used by the customer:
If paid via credit card, the amount will be reversed to the respective credit card account.
If paid via direct bank transfer, the refund will be processed through bank transfer.
If paid via UPI, the refund will be made using the UPI mode.
